Our Response to COVID-19
The Village Sock Shop is committed to protecting the health and safety of our employees, customers, and community.
To do our part to help slow the spread of COVID-19, we will continue to keep our store closed. We remain open and ready to serve you online at VillageSockShop.com.
We are living in very difficult times and there are many unknowns. What we do know is even though we have been around for just 2 years, we have the strength of our culture and the loyalty of our customers which will sustain us through tough times. As a family-run company, we consider our employees and customers part of our family. We are here to serve you and to support you, and we will get through this together.
We are taking steps to support our employees who are not working at this time, and we are taking precautions to create a safe work environment at our distribution and fulfillment center that remains open. Read on for answers to frequently asked questions and to learn more about our ongoing efforts.
Can I still shop online?
Yes! VillageSockShop.com is available and ready to help you find what you need during this time. As always, we offer free shipping for online orders over $39.
Can I pick up my online order?
We've temporarily paused store and curbside pickup.
Will my shipment be delayed?
We are not experiencing any delay in shipping. In fact, we are typically able to ship orders the same day they are received. We'll send an email to you as items in your order ship, or if there are updates on the status of your order.
Where's my order? Why isn't there a tracking number yet?
Tracking numbers for your order shipments become available once our carrier partners pick up the packages for delivery. We'll send an email to you as items in your order ship, and this will contain a link to the most up-to-date tracking information for your order. You can also check your order status to get the latest shipping and tracking info.
Can I delay my shipment?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.
How do I cancel my order?
Unfortunately, we're unable to change or cancel an order after you've placed it. If you decide not to keep your items, you can always return them by mail or in store at a later date. Currently, we're only accepting returns by mail.
Returns
How do I return my items if stores are closed?
You can return items purchased in store or online by mail, or to the Village Sock Shop store when we reopen. We are currently waiving our 30-day time frame for returns. For more information, please see our returns page.
Our Employees
What is Village Sock Shop doing to help store employees?
During this time of great uncertainty, we're making decisions to best position the Village Sock Shop for our employees, customers, and communities. We're providing ongoing pay to store employees who are unable to come into work as a result of the temporary store closure.
What is being done to protect fulfillment and distribution center employees and those fulfilling orders in your stores?
The health of our employees is a priority, and we take seriously the responsibility we have to create a safe work environment. We've put additional precautions in place, including additional cleaning, adjustments to allow for social distancing between employees and resources to help them stay healthy. If employees feel unwell, we are directing them to stay home and have implemented quarantining where appropriate. Given these steps, and guidance provided by local and national health experts, we feel confident our facilities continue to be safe workplaces for our people.
What is Village Sock Shop doing to respond to COVID-19?
To help do our part to slow the spread, as of March 14 we have temporarily closed our store. We've directed employees (Amy & Victor) to work from home if they're able and have paused all business travel. We're implementing increased cleaning and reminding our employees how to stay healthy.
Additional Questions
How will I know when the brick-and-mortar store reopens?
We are closely following announcements and updates around COVID-19, including direction from local authorities. We'll be sure to communicate information on our website. You can also subscribe to our emails for updates. When the store is reopened, we suggest calling the store before planning your next visit. All phone messaging will be updated with store-opening details.